Learning experience?

I have recently become a supervisor. My supervisors have been instructing me in the art of delegation. Early on, they would give me a task, I'd tell them I just don't have time to do all of that, and they told me I needed to learn to delegate.

So, what am I supposed to be doing right now instead of typing this blog? Routing a bunch of trouble tickets from my boss' queue into a generic queue. He phoned it in.