Now the fuse is lit...

Today started out building stress like you wouldn't believe. The knot in my stomach just kept gitting tighter and tighter...

Then it happened.

I received some news that started that knot untying. I can't go into any detail but let's just say our management structure has undergone some changes (see previous post "Deeper and Deeper" for a hint) and we're again starting to focus on customer service.

More details as I can provide them.